1. Introduction
These Terms & Conditions ("Terms") govern the relationship between Luxurytransferncc by Pietro Zuchi, 13704181000, ("we," "us," or "our") and clients or prospective clients ("you" or "your") who access our website [luxurytransferncc.com] or utilize our chauffeured transfer services. By using our services, you agree to these Terms, which outline our mutual rights, responsibilities, and limitations.
2. Booking and Service Agreement
By submitting a booking request, you agree to provide accurate information regarding pickup and drop-off locations, dates, times, and any other relevant travel details. Upon confirmation, we will allocate a driver and vehicle suited to your needs. Please note that these Terms apply to all bookings, including those made directly on our website or through authorized partners.
- Service Scope: We provide chauffeured transfer services as per the details confirmed in your booking. Services beyond the agreed scope may be available at additional cost and are subject to availability.
- Booking Confirmation: Your booking is confirmed once payment is processed, and you will receive a confirmation email with essential details about your service.
- Special Requests: Requests for specific amenities, vehicle types, or accommodations are subject to availability and may incur additional fees.
3. Payment, Cancellation, and Refund Policy
Our policies regarding payment, cancellation, and refunds ensure clarity and fairness:
- Payment Terms: Payment must be completed via the Stripe link sent at the time of booking. Your booking is not confirmed until payment is received.
- Refunds: Transfers are eligible for a full refund if cancellation is requested within 15 days of payment and at least one week before the scheduled service.
- Partial Refunds: Cancellations made outside the stated refund window may be eligible for a partial refund, subject to our discretion and service terms.
- Airport Pickup Grace Period: For airport pickups, a 15-minute grace period is provided from the agreed pickup time. If you fail to arrive within this period, additional waiting fees or service cancellation without refund may apply.
- Client Delays and Waiting Charges: If the client causes a delay, waiting fees may be charged if the delay exceeds the grace period. We will communicate any applicable charges at the time of booking.
- Unexpected Service Delays: We are committed to punctuality but are not liable for delays due to factors beyond our control, such as traffic, weather, or road conditions. In case of significant delays, we will notify you promptly and offer alternative solutions if available.
4. Service Modifications and Limitations
Our service is designed to be reliable and flexible; however, certain conditions and limitations apply:
- Route and Schedule Adjustments: We strive to honor confirmed routes and schedules but may adjust them due to traffic, road closures, or unforeseen circumstances. Additional charges may apply for modifications initiated by the client.
- Vehicle Changes: While we aim to provide the vehicle type specified in the booking, substitutions may occur due to availability. We reserve the right to replace vehicles with similar models if necessary, without notice.
- Additional Stops: Additional stops not specified in the original booking may be accommodated upon request, depending on driver availability and the service schedule. Extra charges will apply.
5. Liability and Responsibility
To ensure the quality and safety of our services, the following limitations and responsibilities apply:
- Client Conduct and Vehicle Damage: Clients are responsible for any damage caused to the vehicle by themselves or their guests due to negligence, carelessness, or intentional misconduct. Repair or cleaning costs incurred will be billed to the client.
- Lost or Damaged Items: We are not liable for personal items lost, stolen, or damaged during transport. Any items found in our vehicles will be held temporarily for retrieval at your expense.
- Traffic and External Conditions: We are not liable for delays caused by traffic, road conditions, weather, or other external factors beyond our control. We will make reasonable efforts to keep you informed of such delays and explore alternative arrangements where possible.
- Force Majeure Events: We are not liable for service disruptions due to force majeure events, such as natural disasters, strikes, political disturbances, or government actions, which may impact our ability to provide service.
- Third-Party Accidents and Incidents: While all vehicles are insured, we are not responsible for injuries, losses, or damages arising from accidents caused by third-party drivers, road conditions, or unforeseeable incidents outside our control.
6. No-Show and Late Arrivals
The following policies apply to ensure that services operate smoothly and to prevent delays:
- Airport No-Show Policy: For airport transfers, we allow a 15-minute grace period after the scheduled pickup time. If you do not appear within this time frame, the service may be considered a no-show and canceled without refund. In case of flight delays, please inform us as soon as possible so we can make necessary adjustments.
- Client-Driven Delays: If a delay is caused by the client for reasons unrelated to travel disruptions, we reserve the right to charge additional fees for extended wait times. We will communicate these fees at the time of booking or when the delay occurs.
- Driver Wait Time: While we strive to accommodate reasonable delays, extended wait times may not be possible due to other scheduled bookings. If a driver has to leave, you will be informed, and alternative arrangements may be offered where feasible.
7. Service Interruption and Compensation
Our goal is to provide reliable service; however, in certain cases, service interruptions may occur:
- Vehicle Malfunction or Replacement: In the unlikely event of a vehicle breakdown, we will dispatch a replacement vehicle as quickly as possible. Compensation may be offered in cases of significant delay, subject to our discretion.
- Alternative Arrangements: If we cannot provide the booked service due to unforeseen circumstances, we will inform you immediately and offer alternatives or refunds as appropriate.
- Reimbursement for Delays: In cases where delays occur solely due to our error, partial refunds or service credit may be issued at our discretion.
8. Customer Responsibilities
To ensure efficient service, clients must meet certain responsibilities:
- Accurate Information: It is your responsibility to provide accurate booking details, including pickup and drop-off locations, contact information, and special requests. Any incorrect or incomplete information may lead to service delays or cancellations.
- Prompt Communication: Clients must promptly communicate changes or delays, such as flight delays or last-minute changes to pickup details, to allow us to make necessary adjustments.
- Supervision of Belongings: Clients are responsible for supervising personal belongings and valuables during the trip. We are not liable for any lost, damaged, or stolen items.
9. Amendments to Terms
We reserve the right to modify these Terms & Conditions periodically to reflect changes in our operations, services, or legal requirements. Any updates will be posted on this page with a revised date. Your continued use of our services constitutes acceptance of any revised Terms.
10. Contact Information
For inquiries, disputes, or assistance regarding these Terms, please contact us at:
Email: info@luxurytransferncc.com
Phone: + 39 351 5780 546
+ 39 351 5907 043
